Frequently Asked Questions
Everything you need to know about your Bathu journey.
How long does shipping take within South Africa?
Standard delivery typically takes between 3 to 5 business days for urban areas, while regional and remote areas may take up to 7 business days.
What is your return and exchange policy?
We offer a 30-day return policy for unworn sneakers in their original packaging. You can exchange them for a different size or receive a full refund, excluding shipping costs.
How do I know which size to order?
Our sneakers generally fit true to size. We recommend checking our detailed Size Guide available on each product page to compare your foot measurements with our sizing chart.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard), PayFast, Instant EFT, and various buy-now-pay-later options like PayFlex.
How should I clean and maintain my Bathu sneakers?
To preserve the quality of the materials, we recommend using a soft brush and a dedicated sneaker cleaning solution. Avoid machine washing or harsh chemicals.
Do you offer international shipping?
Yes, we ship to selected international destinations. Shipping costs and delivery timelines are calculated at checkout based on your specific location.